Yishun Polyclinic’s customer service
My last visit to Yishun Polyclinic as far as customer service was concerned proved to be a disappointment.
So today I wanted to check if the staff simply had an off day that day.
The moment I approached the self-check machine for a queue number, a staff member quickly helped to scan my IC though I didn’t suffer from any disability and was perfectly capable of doing the task.
Acting blur, I gave the almost 1-foot long slip of paper my best quizzical look. The staff member without any hesitation came to my rescue, explaining that the large number was the Q-number, and that I had to wait for my number to be called at the registration counter. Then she pointed out where the registration area was.
After handing over my Q-slip, the counter staff said, “Good afternoon, Mr Poh” as if I was a regular visitor.
Registration completed, she pointed out that I should go up to the second level for consultation. When I put on another blur act, she stood up and pointed me in the right direction.
Aha, this time I didn’t get the impression I was an ogre or a repulsive character. On the earlier visit the counter staff completed the whole registration process without even once looking at me, all the time peering at the computer. Even when I purposely said “Thank you” loudly she pretended to be deaf.
Today even the doctor and the pharmacist demonstrated good customer service.
Well done, Yishun Polyclinic.
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