SIA, SILKAIR AND AIRASIA – WHAT’S THE DIFFERENCE?

“People still want to fly and if you give them low fares, they will fly.” (Spokeswoman for AirAsia) She could have added “If you don’t

put in all sorts of silly restrictions like 2-to-go so-called promotional tickets.”

Ok, comparing SIA/SilkAir is like comparing a BMW with a Nissan

Cefiro but the point is that AirAsia welcomes you but SIA/SilkAir don’t because of their restrictive and discriminatory two-to-go tickets.

Air travellers like me wave our dollars at SIA/SilkAir but they say “No way” unless you come back with another travelling companion. How silly can it get?

If it is such a brilliant marketing idea do you think other airlines would not have copied it?

Rejoice travellers, now we have a wider choice in travel to Indonesia and Bali.

Every time there are adverts by SIA/SilkAir, I don’t even bother to look.

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5 Responses to “SIA, SILKAIR AND AIRASIA – WHAT’S THE DIFFERENCE?”

  1. Concealing exorbitantly priced tickets with ‘promotional’ tags will not deter the savvy consumer from buying more economical ones unless he is determined to project this image he dearly cherishes to boost his own ego.

    For some prices don’t matter, for others with more sense and no nonsense prices do matter.

    I understand the NISSAN CERFIRO is a much better car.

  2. The Straits Times picked the Cefiro as the car to buy in the big car category. What distinguishes it from the rest of the pack is its V6 engine which the experts say accounts for its engine smoothness. Don’t take my word for it – test drive one.

  3. Today I finally decided I’m going to consider a budget airline for my next trip to/in Indonesia. I currently have a SilkAir ticket from Singapore to Surabaya but due to a visit from my CEO I have to cancel.

    The “Hot Deal” ticket I bought means almost no refund despite being a very frequent flyer with SIA. “caveat emptor!” I hear you cry… but what really disappoints me is that Silkair has no viable means to escalate or complain.

    No email or phone number for complaints. You can only visit their ticket office in Beach Road. I think it’s laughable they call themselves a full service airline. It seems that several years after the creation of Tiger Airways, Silkair is still confused where to position itself in the market.

    I might as well fly AirAsia, Jetstar or even Tiger. At least they don’t pretend to be something they’re not and they’re so much cheaper I can book two different days speculatively and throw away one ticket unused. (A common passenger tactic with Ryanair in Europe.)

    Here’s the best bit… the “Silkair” call centre operator agreed with my suggestion that I try booking a different airline in future.

  4. Their motto is we call you but you don’t call us unless you enjoy being pushed from pillar to post. Budget airlines also adopt the same strategem.

    Yes, their tickets are cheap but when problems arise contacting them for redress is like the man in the street calling the White House. But at least they are no frills airlines where everything is no frills unlike SilkAir which is a full service airline but zeo customer service as your unfortunate experience has borne out.

  5. On the subject of budget airlines they offer a good alternative to full-service airlines (some merely masquerade as one) but it’s only stress-free if everything goes smoothly and there are no cock-ups otherwise, they go into a lock-down mode.

    Short of barging into their office with a loaded pistol, there’s nothing much the customer can do except boycott them thro word of mouth /blogs.


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