Customer Service standard in Singapore Part 1
Lately there’s been much talk about the service standard, or more precisely, the poor level of service standard in Singapore.
A friend related this incident which pretty sums up what ails the service industry.
Having finished his meal at Delifrance, he was asked if he’d like to eat some more.
In jest my friend asked, “Is it on the house?”
The waiter replied enthusiastically, “Yes.”
When my friend checked the bill later, he was surprised to see the extra charge for “on the house” items.
He queried the waiter, “I thought you said these items were on the house? Do you understand the meaning of ‘on the house’?”
The waiter replied, “”Yes, it means they’re available.”
Clearly much of what is wrong with the service industry is the lack of proficiency in English.
That’s why customers are often greeted with blank stares, uncommunicative service staff and use of sign language in Singapore.
Everywhere, in fact.
8 Responses to “Customer Service standard in Singapore Part 1”
Comments are closed.