Archive for the ‘customer service’ Category

Woodlands Checkpoint Congestion: why is ICA indifferent?

June 10, 2014

Any business that conducts itself with indifference to its customers would soon find them boycotting it. This why big companies like Apple have customer support, winning them loyal customers. Government agencies should adopt a similar mindset of customer service. One government agency that cares about this is CPF which is very much in the news […]

Frustration: ICA indifferent to Woodlands Checkpoint congestion

May 16, 2014

ICA is hugely disappointing. Motorists who use the land checkpoint at Woodlands would surely share the same sentiment about ICA. This is putting it mildly. Friends who are JB regulars get agitatedy every time the subject of checkpoint congestion is mentioned. A torrent of abusive language is the standard reaction. My friend Victor is a […]

White Paper on Population: Pledge to Oppose 7 million boost in population

February 8, 2013

Our Pledge We the citizens of Singapore Pledge ourselves as one united people Regardless of race, language or religion To oppose the white paper on population So as to achieve happiness, prosperity and progress for our nation.

eBay sucks big time or has it gone the way of the dinosaurs?

July 17, 2012

All along the name eBay sounded impressive but I have never tried its services. But when I did it was a big disappointment. I tried to make my purchase through PayPal. But eBay claimed either my user name or password was wrong. It said it had JUST sent me an email to restore them but […]

Customer satisfaction: DBS, private schools top but MRT disappoints

March 15, 2012

According to a survey, DBS and the private schools rank high on the list for customer satisfaction. Well, congratulations to them. I wonder who occupy the cellar. From personal experience, it could be the telcos, budget airlines and the MRT. A friend just called me a while ago expressing outrage over Tiger Airlines’ cancellation of […]

Sengkang Library: proper seats, finally

January 12, 2012

When I stepped into Sengkang Library last night, I thought it was a mirage. Before me were armchairs! So what you may say. I’ve always voted this library as the worst for its spartan furnishings. Since its opening in 2002, it had provided only hard bench seats and not a single table (lately it saw […]

Taxi fare hikes: boycott ComfortDelGro and SMRT Taxis

December 14, 2011

Commuters are justifiably outraged over the taxi fare hikes by ComfortGelGrow and SMRT Taxis.  ALL businesses, including some government agencies, aim to maximise their profit/revenue whenever possible. Consumers must be vigilant and not allow themselves to be bullied.  My family and friends have vowed to boycott ComfortDelGro and SMRT cabs. This will hurt their taxi […]

Singapore customer service: Mustafa Centre vs Swatch Watch

August 4, 2010

When the batteries on my Timex and Swatch watches were depleted, I went to Mustafa Centre (after futile attempts with a screwdriver and coin). After buying the batteries, I went to the watch department to get  help in opening up the battery compartment to replace the spent batteries. But to my disappointment, they refused with the […]